Shipping policy

Thank you for shopping with Aura House Home. Our goal is to provide a smooth and transparent delivery experience. Please review the details below to understand how shipping works for your order.

Processing Times

  • All orders are processed within 1–3 business days.

  • Orders placed on weekends or holidays begin processing the next business day.

Shipping Times

Because we partner with global suppliers to offer unique home and lifestyle products, shipping times may vary. Estimated delivery windows:

  • United States: 7–15 business days

  • Canada, UK, Australia: 10–20 business days

  • Other International Locations: 10–25 business days

These timeframes may vary based on customs, carrier delays, or seasonal volume.

Tracking Information

  • Once your order ships, you will receive a tracking number by email.

  • Tracking updates may take 2–5 days to appear depending on the carrier.

Split Shipments

If your order contains multiple items, they may ship separately at no additional cost to ensure faster delivery.

Delays and Customs

  • Shipping delays can occur due to weather, customs inspections, or carrier issues.

  • International customers are responsible for any customs fees, duties, or taxes.

Lost or Damaged Packages

  • If your package is lost in transit, contact us and we will assist with a replacement or resolution.

  • If your item arrives damaged, please email us within 48 hours with photos of the product and packaging.

Incorrect Address

Customers are responsible for providing the correct shipping address at checkout. If an order is shipped to an incorrect address provided by the customer, we cannot guarantee replacement.

Contact

For any shipping questions, reach us at: Aura House Home Email: jrl3gemini@gmail.com Phone: 631‑347‑6259 Address: 110 Cooper Street, Unit 312, Babylon, NY 11702